- Items must be returned in new & unused condition, with all original packaging and tags attached.

- We cannot refund or take returns on clothing that has been worn or used.

- Initial shipping charges cannot be refunded.

- All accessories under $50.00 USD are final sale and not eligible for return or exchange.

- We have the rights to refuse exchange if an item is damaged, not properly taken care of. 



- If your custom made item/items do not fit properly or to your liking, please email us at lily@fleurasayag.com to return your item to be fixed.

- Shipping will not be refunded, as we will take care of shipping your item back to you in return. 

- We will alter your garment a total of two times. After that, we will have to charge for additional work put in your garment, depending on the fixes needed.



If an item is received damaged or defective, please contact customer service at lily@fleurasayag.com 



International customers interested in a return for a refund or exchange must cover return shipping costs. Fleur A is not responsible for any lost and/or stolen return packages. Please email lily@fleurasayag.com on how to issue a international order's refunding process. Please note that shipping internationally may vary the cost, due to your countries shipping fees, duties and taxes. 



Please allow 7-14 days to complete your order, as everything we create is custom to fit the individual. Domestic shipping time will be around 5-7 business days. If you need your item for a certain event, time etc... please email lily@fleurasayag.com so we can prioritize your order.  


For all Press related inquiries, please email lily@fleurasayag.com for any desired pulls, and or styling needed. 


All rights are reserved to FLEUR A LLC 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or of our products created.

Our website is on a SHOPIFY INC. platform. They provide us with the online e-commerce platform that allows us to sell our products and services to you.